MARKETING & ADMISSIONS AND ALUMNI RELATIONS & FUNDRAISING TRAINING IN DOHA (QATAR) AND DUBAI (UAE)

CLICK-RECRUIT-ENROL – TRAINING IN THE MIDDLE EAST

> NEXT EVENTS IN DUBAI, APRIL 2015…

> FREE BREAKFAST WORKSHOPS… BOOK NOW, FREE PLACES ARE LIMITED:

• DIGITAL ALUMNI RELATIONS & FUNDRAISING FOR YOUR SCHOOL/COLLEGE

  When: 0800-1000 on Tuesday 21 April 2015 at the Park Regis Kris Krin Hotel, Dubai UAE.

  A ‘whistle-stop tour’ of key aspects of using online, digital platforms, networks and channels for effective alumni relations and fundraising, drawing on examples of best practice, tips and techniques for improving the levels of connection and engagement of former students, parents, staff and friends. (We are pleased to offer one FREE place per School/College on this workshop but places are limited and available on a ‘first come, first served basis’ – book now!)

  [Read More or Book Here]

• A WINNING SCHOOL/COLLEGE DIGITAL COMMUNICATIONS STRATEGY

  When: 0800-1000 on Wednesday 22 April 2015 at the Park Regis Kris Krin Hotel, Dubai UAE.

  Do you have a digital communications, marketing, admissions and alumni relations strategy for your School/College? By the end of this workshop you will have the knowhow and understanding to develop one, and a template to base it on. (We are pleased to offer one FREE place per School/College on this workshop but places are limited and available on a ‘first come, first served basis’ – book now!)

  [Read More or Book Here]

> MASTERCLASS WORKSHOPS… BOOK NOW, PLACES ARE LIMITED:

• ONLINE ADVERTISING, RE-MARKETING & RE-ADVERTISING

  When: 1100-1330 on Tuesday 21 April 2015 at the Park Regis Kris Krin Hotel, Dubai UAE.

  We know that most of our School/College advertising budget is wasted on traditional newspaper/magazine and directory advertising… learn how to use targeted Google AdWords, Facebook Advertising and LinkedIn advertising to boost awareness of your School/College at low cost.

  [Read More or Book Here]

• GOOGLE ANALYTICS

  When: 1430-1700 on Tuesday 21 April 2015 at the Park Regis Kris Krin Hotel, Dubai UAE.

  Learn top tips for using Google Analytics effectively to monitor, track and assess how students, parents, alumni and other members of your School/College community are interacting with you online, what is working and what isn’t.

  [Read More or Book Here]

• SOCIAL MEDIA UPDATE

  When: 1100-1330 on Wednesday 22 April 2015 at the Park Regis Kris Krin Hotel, Dubai UAE.

  Are you responsible for your School/College communications, admissions, marketing and/or alumni relations? Learn the latest social media developments, best practice and tips and techniques for using key channels, platforms and networks including Facebook, Twitter, Google Plus, LinkedIn, Instagram, YouTube and Flickr, and consider the opportunities offered by newer platforms like Vine and Snapchat.

  [Read More or Book Here]

• HOOTSUITE PRO

  When: 1430-1700 on Wednesday 22 April 2015 at the Park Regis Kris Krin Hotel, Dubai UAE.

  Every School/College should be using Hootsuite Pro to save time and money… learn how to use Hootsuite Pro to manage all your social media activity efficiently from one dashboard and save 100s of hours a year.

  [Read More or Book Here]

All workshops will take place at the Park Regis Kris Krin Hotel (opposite the Burjuman Mall) in Dubai, UAE.

> TRAINING WORKSHOPS AND SEMINARS IN DOHA AND DUBAI 2015

After 10 years delivering Digital Marketing, Admissions and Student Recruitment and Alumni Relations & Fundraising training courses, events and consultancy in the UK & Europe we are pleased to announce dates for workshops and seminars taking place in Doha (Qatar) and Dubai (UAE) in March 2015, in response to requests for training from Schools, Colleges and Universities in Eastern Europe, Africa, the Middle East and Asia.

Please scroll down this page for full details of the events taking place in Doha and Dubai and to book your place(s).

Recent comments from those attending training included:

• “An enormous amount of information – Matthew is very knowledgeable. Inspiring – I want to go out and do all I can regarding social media.”

• “Great – very interesting and helpful.”

• “Brilliant introduction to Social Media, looking forward to putting into practice.”

• “Looking forward to learning how to do more at the next session.”

• “…an enjoyable day!”

> DOHA AND DUBAI 2015 SEMINARS & WORKSHOPS – OVERVIEW

Doha (Qatar) workshops and seminars will take place at Doha College and Dubai (UAE) workshops and seminars will take place at the Warwick Hotel Dubai:

[These workshops and seminars are open to all those working in Education… you may wish to attend one workshop or seminar or a series.]

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> DOHA AND DUBAI 2015 SEMINARS & WORKSHOPS – WHO SHOULD ATTEND?

Staff, volunteers and others with the following responsibilities are expected to attend from Schools, Colleges, Universities and other learning and training organisations:

• Leadership (Headteachers, Principals, CEOs, Senior Management, Governors, Owners),

• Marketing and Public Relations (Central and/or Departmental),

• Pupil and Student Recruitment,

• Admissions, Registration and Enrolment,

• International Pupil and Student Recruitment and/or Boarding/Residential,

• Alumni Relations, Fundraising & Development,

• Institution Finance/Business Management, Development and Fundraising.

(Colleagues from an institution or organisation may wish to attend together as a team “away-day” for review, reflection, learning and planning… group bookings are welcome.)

WHICH EDUCATION AND TRAINING INSTITUTIONS & ORGANISATIONS SHOULD ATTEND?

The seminars and workshops taking place in Doha (Qatar) and Dubai (UAE) are relevant to all institutions and organisations targeting prospective, current and former pupils/students and parents, including (but not limited to):

• Early Years (Pre-School) Nurseries, Kindergartens and Pre-Prep;

• Primary, Middle (Junior) and Preparatory Schools;

• High Schools, Secondary Schools and Academies;

• International Schools and Colleges;

• Sixth Form Schools and Colleges;

• Colleges of Further Education (FE) and Higher Education (HE);

• Universities (Undergraduate, Postgraduate and Online);

• Online Learning;

• Language Schools & Colleges;

• Outdoor Education Centres;

• Adult Education Providers;

• Other organisations offering learning, training and development.

All educational institutions and organisations will benefit from attending, including:

International Schools, Private/Independent Day & Boarding Schools, State Maintained Schools, Nurseries & Kindergartens, Free Schools, Academies, Faith Schools, Home Schools, Online Schools & Colleges, Special Schools, Tutors, Sixth Form Schools & Colleges, Revision Colleges, Apprenticeship Schemes, Employment Training, Language Schools & Colleges, Universities (Undergraduate, Postgraduate and Online), Outdoor Education Centres etc.

(Please note, attendance is restricted to those working in the Education sector, at named, established institutions, associations and/or organisations. Right of admission reserved. If you are a potential Sponsor or Exhibitor please email us to discuss your involvement.)

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> DOHA AND DUBAI 2015 SEMINARS & WORKSHOPS – COURSE INFORMATION

Please scroll down to read briefings about each seminar and workshop, or click on the name of the seminar or workshop of interest in the list below:

• 1 Day Seminar: ‘Introduction to Alumni Relations Online’.

• 3 Hour Workshop: Google Analytics.

• 3 Hour Workshop: Hootsuite.

• 3 Hour Workshop: Social Media.

• 3 Hour Workshop: YouTube.

‘INTRODUCTION TO ALUMNI RELATIONS ONLINE’ > 1 DAY SEMINAR

DATE: Tuesday 10 March 2015 at Doha College (Qatar) and Monday 16 March 2015 at the Warwick Hotel Dubai (UAE).
VENUES: Doha College (Qatar) and the Warwick Hotel Dubai (UAE).

Developing and maintaining good relations with former pupils (and also with former parents and staff) can be hugely beneficial for any School or College. However the rapid growth of the Internet, and especially Social Media, means Schools & Colleges have to work much harder and smarter to add value to the Alumni experience, to connect and engage ‘old boys’ and ‘old girls’.

There is undoubtedly massive opportunity for starting and growing Alumni Relations online, to complement traditional networking and events (reunions, careers guidance, mentoring, work experience etc).

This 1-day introductory/intermediate ‘Introduction to Alumni Relations Online’ seminar, developed over the last 10 years, has been designed to provide a comprehensive overview of the key aspects of digital Alumni Relations that should be at the centre of your institution’s development and fundraising strategy.

The course will be of interest to all staff and volunteers currently in an Alumni Relations, development and/or fundraising role, who are relatively new to using digital channels and platforms or who want to review their current online activity.

This seminar will also be useful for those about to take responsibility for launching an Alumni Relations initiative and helpful to Senior Management and Governors responsible for the development of the wider School or College community and for planning celebrations and special events.

Starting and Growing your Alumni Relations & Fundraising Online:

• Data management and Alumni ‘log-in.’
• What makes for an effective website – your web presence is vital for registration, news, interaction, event management etc.
• Sharing is the future, creating online evangelists with RSS, Bookmarking & Sharing, ‘Like’ buttons etc.
• Blogging and micro-blogging with Twitter.
• Why Multimedia works – Video (YouTube, Vimeo), Audio Podcasting (iTunes), Photographs/Images (Flickr).
• Using Social Media with Facebook, Google Plus, Instagram, Pinterest.
• Using Professional Networks with LinkedIn and Xing.
• Using Email effectively for Alumni Relations.
• Opening new communications channels – SMS/Texting, VOIP & Instant Messaging, Live Chat etc.
• Monitoring, analysis and statistics for review, improvement and reporting.

Individual and team bookings are very welcome.

READY TO BOOK?: Click here to reserve your place(s).
MORE INFORMATION?: If you have any questions or difficulties booking please don’t hesitate to email us.

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GOOGLE ANALYTICS > 3 HOUR ‘MASTERCLASS’ WORKSHOP

DATE: Wednesday 11 March 2015 at Doha College (Qatar) and Wednesday 18 March 2015 at the Warwick Hotel Dubai (UAE).
VENUES: Doha College (Qatar) and the Warwick Hotel Dubai (UAE).

How well are you and your colleagues in your institution using analytics to maximise your community communications, pupil/student recruitment and alumni engagement efforts?

As you make a considerable investment in your marketing, communications and admissions it is essential you review and report to Senior Management and Governors on the various activities you undertake, the resources you employ and the strategies you and your colleagues implement.

This course has been designed with you in mind… to give new and intermediate Google Analytics users a tour of the Google Analytics tool and practical tips and techniques for assessing your ‘return on investment’.

If you want to “skill up” to gain the necessary understanding, insights and techniques to improve your communications, save time and use scarce resources more effectively book now to attend this 3 hour ‘masterclass’ workshop.

Over the workshop you will gain some useful practical knowledge of what the tool offers, learning the fundamentals of web analytics, the Google Analytics interface and the basic techniques for producing key reports, including:

• Clarifying the best metrics to measure (and why).
• An introduction to the key components of Google Analytics.
• How to set-up a Google Analytics account, multiple users etc.
• Using the Google Analytics interface, dashboards and segments.
• Developing the skills to create and analyse traffic and content reports, goals and filters.
• Mastering the production of useful, relevant reports.

Individual and team bookings are very welcome.

READY TO BOOK?: Click here to reserve your place(s).
MORE INFORMATION?: If you have any questions or difficulties booking please don’t hesitate to email us.

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HOOTSUITE > 3 HOUR ‘MASTERCLASS’ WORKSHOP

DATE: Thursday 12 March 2015 at Doha College (Qatar) and Tuesday 17 March 2015 at the Warwick Hotel Dubai (UAE).
VENUES: Doha College (Qatar) and the Warwick Hotel Dubai (UAE).

This ‘masterclass’ workshops on Hootsuite (Social Media management) runs for 3 hours and will suit you (and your colleagues):

• whether you are directly responsible for setting up and/or managing your Social Media presence or assisting with developing and managing your Social Media activity;
• if you wish to gain insight and understanding for strategic planning and implementation now and/or in the future.

(If you are already an advanced user of Hootsuite please email us before booking.)

Hootsuite is a proven, powerful and inexpensive web-based Social Media community management tool, created to help you and your colleagues to save time while maximising the benefits of Social Media platforms and enhancing your social interactions.

With Hootsuite you can manage, organise, track and reply to your various Twitter, Facebook, Google+ and LinkedIn profiles (and other social channels and platforms by using one of over 100 Apps) from one dashboard.

Whether you choose to use Hootsuite or not (it is available in both free and paid versions), there is considerable advantage in understanding how Social Media management tools work, the opportunities they offer and the different ways they are being used by institutions, organisations, companies and brands around the world.

During this workshop you will learn:

• About best practice for Social Media community managers and why they are using Social Media management tools;
• How brands and individuals are using Hootsuite successfully to interact with millions of people weekly;
• How other educational institutions are using Hootsuite to organise and maintain their online social presence, and tips and techniques for researching and monitoring competitors;
• How Hootsuite has developed and how it differs from other Social Media management tools;
• About creating your HootSuite account, adding Social Media profiles, organising column tabs and streams and vanity/custom URLs;
• Scheduling and automating posts and using the bulk scheduling tool;
• To use automatic RSS posting (integrating with Blog/News);
• Monitoring options including ‘Social Listening’ – monitoring what people are saying about your institution;
• Advanced GEO targeting and creating lists with Twitter;
• To archive content;
• About Hootsuite Apps and browser extensions;
• About analytics to review, evaluate, report and improve;
• To create and generate reports;
• To manage, collaborate and converse with colleagues (sharing responsibility for managing accounts) and manage multiple users with different permissions;
• To use the Hootsuite security and authentication functionality;
• To draw on Hootsuite best practice;
• To improve your understanding and skills via the Hootsuite University.

Individual and team bookings are very welcome.

READY TO BOOK?: Click here to reserve your place(s).
MORE INFORMATION?: If you have any questions or difficulties booking please don’t hesitate to email us.

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SOCIAL MEDIA > 3 HOUR ‘MASTERCLASS’ WORKSHOP

DATE: Wednesday 11 March 2015 at Doha College (Qatar) and Tuesday 17 March 2015 at the Warwick Hotel Dubai (UAE).
VENUES: Doha College (Qatar) and the Warwick Hotel Dubai (UAE).

This workshop provides insights and training in the use of Social Media for marketing, communications, PR and admissions.

The course is suitable for anyone new or relatively new to using Social Media for their School, College or University.

Topics covered over the 3 hours will include:

• Establishing key objectives for your Social Media presence.
• Tips and techniques for identifying and understanding your target audiences (within and outside your School or College community).
• Finding the right tone of voice and style for Social Media activity, appropriate to your different target audiences, channels and platforms.
• Setting-up a blog and micro-blogging using Twitter.
• Setting-up and managing your institution’s presence on Facebook, Google Plus and LinkedIn.
• Using multimedia and introducing other channels and platforms (YouTube, iTunes, Flickr, Instagram, Pinterest etc).
• ‘Social Media Policy’ – developing and implementing your Social Media Policy and guidelines for use.
• Techniques and tools for monitoring discussion.
• Tips on responding to different types of social connection such as positive and negative mentions and criticism, feedback, questions etc.

Individual and team bookings are very welcome.

READY TO BOOK?: Click here to reserve your place(s).
MORE INFORMATION?: If you have any questions or difficulties booking please don’t hesitate to email us.

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YOUTUBE > 3 HOUR ‘MASTERCLASS’ WORKSHOP

DATE: Thursday 12 March 2015 at Doha College (Qatar) and Wednesday 18 March 2015 at the Warwick Hotel Dubai (UAE).
VENUES: Doha College (Qatar) and the Warwick Hotel Dubai (UAE).

No educational institution should ignore the power and impact of video as a learning and communications medium. Video is engaging and a primary (often preferred) source of information for all generations, especially youth. Cisco has predicted that by 2016 video will account for over 90% of Internet traffic.

Video should be central to your marketing and admissions strategy (and wider communications activity). Schools, Colleges and Universities large and small are experiencing huge success with YouTube particularly, demonstrating the positive impact video can have on their pupil/student recruitment.

YouTube is owned by Google and is the second most popular search engine after Google. No question, prospective pupils/students, their parents and key influencers are searching for your institution and competitors on YouTube today. What are they finding? When they visit your website how are they engaged by the content?

This ‘masterclass’ workshops on YouTube (Multimedia) runs for 3 hours and will help you understand what others are doing and what you could be doing to use video effectively, and how to do it. (If you are already an advanced user of YouTube please email us before booking.)

During this workshop you will learn:

• About the impact of YouTube;
• How brands and individuals are using it successfully to engage millions of people weekly;
• How other educational institutions are using YouTube to attract and excite prospective pupils/students and parents and tips and techniques for researching and monitoring competitors;
• About all the free functionality offered by YouTube and how to implement it effectively;
• YouTube vs Vimeo and other hosting services;
• YouTube, Google+ and Search Engine Optimisation (SEO);
• Best practice for setting up and naming your YouTube channel (useful revision for those who already have a channel set-up but may not be aware of all the options available);
• The key requirements for video creation and upload;
• Tips for content development (creating content for different target audiences, goals and objectives, choosing a style,
• Creating an identity and branding, timing, music, captions, links etc);
• Using advanced channel settings, video editing tools etc;
• Presentation tips for naming, describing, tagging and optimising your videos;
• Strategies for distribution and promotion (including viral, embedding, sharing, bookmarking, websites, blogs, social media (Facebook, Twitter etc), emailshots, PR, linking videos and cross-promotion etc);
• Tips on managing the social dynamic (encouraging interaction, comment, liking and disliking etc);
• Account verification, YouTube partners, monetisation and Multi-Channel Networks (MCNs);
• YouTube Apps and using mobile devices to manage your YouTube presence;
• Advertising on YouTube;
• Management and oversight of your YouTube presence;
• YouTube etiquette and dealing with inappropriate content, advertising and comment and responding to criticism.

Individual and team bookings are very welcome.

READY TO BOOK?: Click here to reserve your place(s).
MORE INFORMATION?: If you have any questions or difficulties booking please don’t hesitate to email us.

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> DOHA AND DUBAI 2015 SEMINARS & WORKSHOPS – LOCATION AND VENUE INFORMATION

Training workshops and seminars in Doha (Qatar) will take place at Doha College.

Training workshops and seminars in Dubai (UAE) will take place at the Warwick Hotel Dubai.

If you are staying for longer than 1 day in either location there is a wide choice of accommodation available. (You may wish to use one of the international travel and hotel booking websites which offer discounted rates.)

If you are attending the training in Dubai, for convenience you may wish to stay at Warwick Hotel Dubai. (We regret we are not able to make travel arrangements on behalf of delegates attending workshops and seminars, please book your training using this website and then make your own travel and accommodation arrangements separately, once we have confirmed your payment and booking.)

THE WARWICK HOTEL DUBAI

The Warwick Hotel Dubai is a popular choice for meetings and conferences, offering a balance of “quality, authenticity, luxury and prime location”.

The hotel is located at Sheikh Zayed Road, P.O. Box 7143, Dubai – close to the Dubai International Financial Centre, Dubai World Trade Center and Exhibition Center, Dubai Mall, Jumeirah Mosque and Downtown Dubai; guests have easy access to city attractions such as the Dubai Dolphinarium and Ski Dubai, world class shopping and beaches.

[These workshops and seminars are open to all those working in Education… you may wish to attend one workshop or seminar or a series.]

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> DOHA AND DUBAI 2015 SEMINARS & WORKSHOPS – BOOK HERE – ONLINE BOOKING FORM

Please see below for detailed information about booking to attend one or more workshops or seminars in Doha (Qater) or Dubai (UAE) 2015.

Places are currently available for all training events unless otherwise indicated (but this may change, please check back regularly) but are subject to availability so please book soon.

To book please click on the link to use the online booking form.

(Alternatively if you prefer to print a PDF booking form and fax it, please click on the link to print the booking form and then fax the completed form to: +44 7006 026 062.)

Having completed and submitted a booking form please make payment by Debit or Credit card, PayPal or by International Priority Wire Transfer (Bank Transfer). Please scroll down for payment details.

If you have any difficulty with the booking progress or if you have any questions please don’t hesitate to email us.

BOOK HERE > SEMINAR AND WORKSHOP PRICING

The delegate price for each workshop and seminar includes:

• Your place on the training workshop or seminar booked,
• Refreshments and Lunch,
• A copy of our training guide,
• Certificate of Attendance.

‘EARLY BIRD’ BOOKING DISCOUNT

We are pleased to offer an ‘early bird’ booking discount for people booking now… this considerable discount is subject to availability and may be withdrawn at any time, please book now to confirm your place(s) at the discounted rate.

Please see below for the ‘early bird’ discounted price and the full price for each workshop and seminar taking place in Doha and Dubai.

(*Subject to UK Vat and currency conversion fees if applicable.)

CURRENCY CONVERSION

The cost for each workshop and seminar is charged in GB £ Sterling (as stated above) but we have also provided a guide price in US $ Dollars and United Arab Emirates Emirati Dirham (AED), these guide prices are correct at the time of writing but may differ from the actual cost when the booking is made.

Whatever your currency, the currency conversion amount will depend on the currency exchange rate on the day you book, and any associated conversion fees. We suggest you use one of the popular currency conversion websites if you are unsure of the cost in your local currency, such as www.xe.com.

UK VALUE-ADDED-TAX (VAT) SALES TAX

UK VAT is likely to be zero-rated if you are outside the European Union (EU) or registered for VAT in an EU country other than the UK. For this reason the price for booking to attend the workshops and seminars is given excluding any Vat (sales tax) as we assume the great majority of people attending the training in Doha and Dubai will be coming from a country outside the EU.

However if your institution or organisation (or your head office) is based in the UK please email us to request an invoice reflecting the Vat payment due. Or if your institution or organisation (or your head office) is based in an EU country (outside the UK) and is registered for VAT please kindly email us your VAT registration number, including the 2 letter country code.

MULTIPLE BOOKINGS

Multiple bookings are welcome – both for individuals attending a number of workshops and/or seminars and for colleagues choosing to attend one or more workshops or seminars together – and the booking forms have been designed for individual and multiple bookings.

(If you have any difficulty making a multiple booking or if you have any questions please don’t hesitate to email us.)

BOOK HERE > PAYMENT METHODS

There are 3 ways to pay for your booking:

1) CREDIT OR DEBIT CARD – Payment online by Credit or Debit card is easy via PayPal, our merchant services provider. You do not necessarily have to be a member of PayPal or to join PayPal to make a payment (depending on your location).

To make a payment using a Credit or Debit card please first complete the online booking form or print a PDF booking form and fax it to: +44 7006 026 062.

Having completed and submitted a booking form please click on the link to make your payment by Debit or Credit card. (On receiving your completed booking form and payment we will send you an invoice/receipt and booking confirmation.)

2) PAYPAL ACCOUNT – You are welcome to make payment using your PayPal account. First please complete the online booking form or print a PDF booking form and fax it to: +44 7006 026 062.

Then please click on the link to make your payment by PayPal. (On receiving your completed booking form and payment we will send you an invoice/receipt and booking confirmation.)

3) INTERNATIONAL PRIORITY WIRE TRANSFER (BANK TRANSFER/CHAPS) – If you prefer you are welcome to pay by International Priority Wire Transfer (Bank Transfer/CHAPS). First please complete the online booking form or print a PDF booking form and fax it to: +44 7006 026 062. We will then send you an invoice with our bank details, you can then arrange your payment to complete your booking. (On receiving your payment we will send you a receipt and booking confirmation.)

BOOK HERE > TERMS & CONDITIONS

The following terms and conditions apply to all workshop and seminar bookings:

• You may cancel a booking and receive a full refund provided written notification is received at least 14 days before the training workshop or seminar.

• We cannot provide a refund for a training workshop or seminar or associated expenses should you need to cancel with less than 14 days notice (whatever the reasons for non-attendance) however substitutions are welcome or you can move your booking to another seminar, workshop or conference (taking place within 12 months of your original booking) for the same value, though this may be in another location such as the UK.

• OMTAC Ltd (Click-Recruit-Enrol and Click-Engage-Alumni) reserves the right to change the dates or content of a training workshop or seminar as considered appropriate or necessary and in the event of a date change OMTAC Ltd will offer delegates the opportunity to cancel their booking and to receive a full refund. If OMTAC Ltd is unable to run a training workshop or seminar for any reason then delegates will be offered the opportunity to rebook for an alternative date (in the Middle East) or to receive a full refund. In the event of such a cancellation OMTAC Ltd cannot be held responsible for any other costs incurred as a result of the cancellation, only for the cost of the training workshop or seminar. (We therefore advise travel and accommodation arrangements should be flexible and refundable.)

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> DOHA AND DUBAI 2015 SEMINARS & WORKSHOPS – GET IN TOUCH (ANY QUESTIONS?)

We would like to hear from you on any topic, with any question or comment.

Please email us to tell us about any ideas, issues, difficulties or challenges you face.

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